Stop Losing Clients to Voicemail
Every call that goes to voicemail is a client who might not call back. Puppilot's AI answers overflow calls instantly, books appointments in real time, and makes sure no opportunity slips through the cracks during your busiest hours.
The Calls You're Missing Are Costing More Than You Think
Most clinics miss 15-20 calls per day during peak hours, lunch breaks, and after-hours. Each missed call represents a potential appointment, a worried pet owner, or an emergency that went unheard. Puppilot catches every call your team can't — turning lost opportunities into booked appointments and satisfied clients.
- Catches 100% of overflow calls
- Converts missed calls to bookings
- Full visibility into call volume
What Happens When All Your Lines Are Busy?
Without Puppilot
- Callers hear ringing or get sent to voicemail during peak hours
- New clients call the next clinic on Google and never call back
- Front desk staff rush through calls, putting clients on hold repeatedly
- Appointment requests pile up in voicemail and get returned hours later
- No visibility into how many calls are being missed or what they were about
With Puppilot
- Every overflow call is answered immediately by an AI with full clinic context
- New clients get their questions answered and an appointment booked on the first call
- AI handles routine calls so staff give full attention to in-person clients and complex cases
- Appointments are booked in real time with no hold time and no callbacks needed
- Full dashboard showing every call, outcome, and conversion from missed-call recovery
Instant Overflow Answering, Zero Hold Time
When your front desk is on another call, helping a client at the counter, or handling a walk-in emergency, Puppilot picks up the next call automatically. There's no hold music, no voicemail prompt, and no lost opportunity. The AI answers with your clinic's name and handles the call as if it were sitting at your front desk.
Capture New Clients on the First Call
A prospective client searching for a vet has three tabs open. The first clinic to answer and help wins the appointment. Puppilot ensures your clinic is always the one that picks up. It answers questions about services, pricing, and availability, then books the first appointment before the caller moves on.
See Every Call, Measure Every Dollar
Puppilot logs every call with a full transcript, outcome, and follow-up status. The analytics dashboard shows your peak call times, call resolution rates, appointments booked by AI, and estimated revenue captured from calls that would have otherwise gone to voicemail. You'll finally have the data to understand what phone coverage is really costing or saving you.
We used to lose clients after hours when they went to voicemail. Now every single call gets answered with actual medical context. Our clients are thrilled about the experience.
Missed Calls: Common Questions
Does Puppilot replace my front desk staff?
No. Puppilot works alongside your team as an overflow safety net. Your staff continues to answer calls normally. The AI only picks up when all lines are busy, when staff are helping in-clinic clients, or outside business hours. It's designed to catch the calls that would otherwise go to voicemail.
How does the AI handle calls that need a human?
Puppilot is designed to recognize when a call requires human judgment. For clinical questions that go beyond the medical record, complex billing disputes, or emotional situations like end-of-life care, the AI lets the caller know their team will follow up and creates a prioritized callback request with full context from the conversation.
Can I control when the AI picks up versus my staff?
Yes. You configure the AI to answer after a set number of rings, during specific hours, or only when all lines are occupied. Many clinics use Puppilot as primary after-hours coverage and overflow-only during business hours, but the settings are fully customizable.
What if a client calls back and gets the AI when they expected a person?
The AI identifies itself as your clinic's virtual assistant and can immediately transfer to a staff member if one is available. It also has context from any previous calls, so the client doesn't need to repeat themselves. If staff are unavailable, the AI resolves the call or schedules a callback at a specific time.
How quickly can we get started?
Most clinics are live within a week. Setup involves connecting your phone system, integrating with your practice management software, and configuring your clinic's protocols and preferences. Puppilot handles the technical setup and provides a guided onboarding process.