The AI Front Desk Built for General Practice
General practices field more calls than any other veterinary setting — vaccination schedules, wellness checks, medication refills, post-visit questions. Puppilot answers them all with full access to each patient's medical history.
Built for the Pace of GP Veterinary Clinics
General practice clinics handle the widest variety of calls — wellness visits, sick pets, vaccine questions, refill requests, and emergencies — all day long. Puppilot is trained specifically for GP workflows, understanding the difference between a routine nail trim question and a toxic ingestion that needs immediate triage.
- Handles wellness, sick, & emergency calls
- Medication & refill awareness
- Books from your real-time schedule
Handle the Full Spectrum of General Practice Calls
From puppy vaccine schedules to senior bloodwork results, general practices deal with the widest variety of client questions in veterinary medicine. Puppilot reads each patient's chart in real time to answer questions about medications, diet recommendations, upcoming appointments, and recent lab work — accurately and instantly.
Automated Vaccination and Wellness Reminders
Puppilot tracks vaccination due dates, annual wellness exams, and heartworm testing schedules from your PIMS. It proactively contacts clients when their pets are due, books the appointment during the same conversation, and sends confirmation — turning overdue reminders into booked visits without a single staff phone call.
After-Hours Coverage That Knows Your Patients
When clients call at 10 PM worried about their dog's medication, Puppilot doesn't give generic advice. It pulls up the patient's active prescriptions, recent visit notes, and known conditions to give specific, contextual answers. True emergencies are triaged and escalated to your on-call veterinarian with full conversation context.
We used to lose clients after hours when they went to voicemail. Now every single call gets answered with actual medical context. Our clients are thrilled about the experience.
Questions About Puppilot for General Practices
How does Puppilot handle the variety of calls a general practice receives?
General practices get everything from 'Is my dog's vaccine overdue?' to 'What were Bella's last lab results?' Puppilot connects to your PIMS and reads patient records in real time, so it can answer medication questions, confirm appointment details, provide post-visit instructions, and check vaccination status — all specific to the patient the client is calling about.
Can Puppilot send vaccination and wellness reminders automatically?
Yes. Puppilot monitors your patient records for upcoming or overdue vaccinations, annual exams, heartworm tests, and other preventive care milestones. It contacts clients by phone or text, answers their questions about the visit, and books the appointment in the same conversation — all without staff involvement.
What happens with complex medical questions the AI can't answer?
Puppilot is trained to recognize when a question requires veterinary clinical judgment. In those cases, it tells the client transparently that the veterinary team will follow up, logs a detailed summary of the conversation including the specific question, and routes it to the appropriate staff member. Nothing falls through the cracks.
Does Puppilot sync with our practice management software?
Puppilot syncs with most major veterinary PIMS platforms including Cornerstone, Avimark, eVetPractice, Shepherd, and others. The connection is read-and-write, so the AI can both look up patient information and create appointment bookings, callback requests, and message notes directly in your system.
How long does it take to get Puppilot running in our practice?
Most general practices are fully live within 5-7 business days. Setup includes connecting your PIMS, configuring your clinic's protocols and preferences (hours, scheduling rules, escalation procedures), and a brief calibration period where the AI learns your practice's specific workflows.