Every After-Hours Call Answered. Every Client Helped.
When your clinic closes, your clients' needs don't stop. Puppilot's AI picks up every after-hours call, accesses patient records, triages emergencies, and gives pet owners the answers they need until your team is back.
Stop Losing Clients to Your Voicemail Greeting
40% of calls to veterinary clinics come after hours — and 72% of those callers won't leave a voicemail. They'll hang up and call someone else. Puppilot answers every after-hours call immediately, resolves routine questions on the spot, triages emergencies, and captures scheduling details for morning follow-up.
- Every after-hours call answered
- 62% of callers won't leave voicemail
- $185 avg lifetime value per missed call
What Happens When the Phone Rings at 10 PM?
Without Puppilot
- Calls go to voicemail; most clients hang up without leaving a message
- Emergency situations go undetected until the next morning
- Clients call the nearest emergency clinic and may never come back
- Staff arrive to a backlog of voicemails and frantic callback requests
- No way to book appointments outside business hours
With Puppilot
- Every call is answered by an AI that greets the client by name and pulls up their pet's records
- Potential emergencies are triaged instantly and escalated to your on-call team with full context
- Clients get immediate help and stay connected to your practice
- Staff arrive to a clean summary of overnight calls, with issues already resolved or prioritized
- Clients book next-day appointments during the call, and your morning schedule is already set
Medical-Record Aware from the First Ring
Puppilot doesn't give generic advice. When a client calls at midnight about their dog's post-surgery swelling, the AI already knows the procedure, the date, the medications prescribed, and the discharge notes. It answers with the same context your daytime team would have.
True Emergency Triage, Not Just a Recorded Message
When a pet owner describes symptoms like labored breathing, seizures, or suspected toxin ingestion, Puppilot recognizes the urgency immediately. It provides first-response guidance, alerts your on-call veterinarian with a detailed summary, and directs the client to the nearest emergency facility if needed.
Morning Handoff Without the Chaos
Every overnight call is logged with a full transcript, AI-generated summary, and action items. Your team starts the day knowing exactly what happened, which clients need follow-up, and which appointments were already booked. No more deciphering voicemails or playing phone tag.
We used to lose clients after hours when they went to voicemail. Now every single call gets answered with actual medical context. Our clients are thrilled about the experience.
After-Hours Coverage: Common Questions
What happens if a call is a true emergency?
Puppilot uses a multi-factor triage system that evaluates symptoms, cross-references the patient's medical history, and follows your clinic's specific emergency protocols. True emergencies are immediately escalated to your on-call veterinarian via text, call, or pager. The client receives real-time guidance while waiting, including directions to the nearest emergency facility if needed.
Can the AI book appointments during after-hours calls?
Yes. Puppilot connects to your practice management system and can book, reschedule, or cancel appointments 24/7. Clients calling after hours can secure a morning slot before they even hang up, and your schedule is updated in real time.
How does the AI know which pet the caller is asking about?
Puppilot matches the incoming phone number to your client records. If a client has multiple pets, the AI asks which one they're calling about and pulls up the correct patient file. For new callers, the AI collects the necessary information and creates a preliminary record for your team to review.
Will clients know they're talking to an AI?
Puppilot is transparent about being an AI assistant for your clinic. However, because it accesses real medical records and provides specific, contextual answers, clients consistently report feeling more supported than they do with voicemail or basic answering services.
What if we already use an after-hours answering service?
Most answering services take messages and relay them to your team the next morning. Puppilot goes further: it resolves the majority of calls in real time by answering medical questions, booking appointments, and triaging emergencies with full medical-record context. Many clinics replace their answering service entirely and save on the monthly cost.