The AI Front Desk That Knows Your Patients
Puppilot handles inbound calls, outbound follow-ups, appointment scheduling, and emergency triage — powered by real-time access to your medical records.
The Complete AI Front Desk for Veterinary Clinics
Puppilot is purpose-built AI that answers calls, books appointments, triages emergencies, and follows up with clients — all with deep access to your clinic's medical records. It's the team member that never calls in sick, never puts anyone on hold, and works every hour of every day.
- Inbound & outbound calls
- Medical record sync
- Real-time scheduling
- Emergency triage
Everything Your Front Desk Does — Plus What It Can't
Inbound Call Answering
Every call answered with medical-record-aware conversations that resolve questions and book appointments.
Learn moreOutbound Follow-Up
Proactive post-visit and post-surgical calls that check on patients and capture concerns early.
Learn moreAppointment Scheduling
Clients book, reschedule, and cancel directly with the AI. No hold time, no phone tag.
Learn moreEmergency Triage
Multi-factor triage evaluates symptoms against medical history and routes urgent cases to your team.
Learn moreMedical Intelligence
Real-time access to patient charts means every conversation includes medication, lab, and treatment context.
Learn morePIMS Integrations
Connects to your practice management system for live data access and appointment writeback.
Learn moreMedical Records Power Every Conversation
Unlike generic AI assistants, Puppilot reads your patients' charts in real time. When a client calls about their pet's medication, post-op recovery, or lab results, the AI has the context to give specific, accurate answers.
Built for Veterinary Medicine, Not Adapted to It
Puppilot isn't a general AI chatbot with a vet skin. It's purpose-built for veterinary workflows — understanding breed-specific concerns, drug interactions, vaccination schedules, and the unique way pet owners describe symptoms.
We used to lose clients after hours when they went to voicemail. Now every single call gets answered with actual medical context. Our clients are thrilled about the experience.
Frequently Asked Questions
How long does it take to set up Puppilot?
Most clinics are live within 1-2 weeks. Setup involves connecting your PIMS, configuring your clinic's protocols, and a brief training period where the AI learns your specific workflows.
Does Puppilot work with my practice management system?
Puppilot syncs with over 130 veterinary PIMS. Visit our integrations page for the full list of supported systems and deployment types.
Can I customize how the AI responds?
Yes. You control the AI's tone, escalation protocols, scheduling rules, and which types of questions it handles versus routes to your team. Every clinic is different, and Puppilot adapts to yours.
Is the AI available after hours?
Puppilot works 24/7 — nights, weekends, and holidays. It follows your after-hours protocols automatically, whether that means scheduling callbacks, routing emergencies, or providing general guidance.
What about data security and HIPAA?
While veterinary medicine isn't subject to HIPAA, we take data security seriously. All data is encrypted in transit and at rest, we maintain SOC 2 compliance practices, and your medical records never leave our secure infrastructure.