Your New Favorite Coworker Never Calls in Sick
Puppilot handles the routine calls that eat up your day — appointment scheduling, medication refills, hours and directions — so you can give your full attention to the clients and patients right in front of you.
Your AI Coworker That Handles the Phone Overflow
When you're checking in a patient, handling a checkout, and answering two phone lines at once — something has to give. Puppilot catches the calls you can't get to, handles them with the same care your team would, and passes you a clean summary. No more choosing between the client in front of you and the one on hold.
- Catches overflow & after-hours calls
- Clean call summaries for handoff
- Less phone stress, more patient care
Stop Choosing Between the Phone and the Lobby
You know the feeling: three lines ringing, a client checking out, another checking in with a nervous puppy, and a doctor asking about a callback. Puppilot takes the phones off your plate during rushes so you can be fully present for the people and animals right in front of you. The AI handles the calls, and you handle the moments that matter.
It Actually Knows the Patients
Puppilot isn't a generic phone tree or a clueless answering service. It reads your PIMS in real time, so when Mrs. Chen calls about Bella's insulin, the AI already knows the dosage, the last refill date, and when the next recheck is scheduled. That means fewer sticky notes on your desk and fewer "let me look that up" moments passed back to you.
You Stay in Control of Escalations
Puppilot knows when to hand off. If a caller describes an emergency, asks a clinical question beyond the medical record, or simply requests a human, the AI transfers the call to your team with a full summary of the conversation. You pick up already knowing who's calling and why — no awkward "can you start from the beginning?" moments.
We used to lose clients after hours when they went to voicemail. Now every single call gets answered with actual medical context. Our clients are thrilled about the experience.
Questions Front Desk Teams Ask
Is this going to replace my job?
No. Puppilot is designed to be your teammate, not your replacement. It handles the repetitive calls that prevent you from doing the work that actually requires a human — comforting a worried pet owner in the lobby, coordinating with doctors, managing check-ins and check-outs. Clinics using Puppilot consistently report that front desk roles become more fulfilling, not obsolete.
What happens when a caller wants to talk to a real person?
Puppilot immediately transfers the call to your team. The caller never has to repeat themselves because the AI passes along a full summary of the conversation — who's calling, what they need, and any relevant patient details. You pick up the call with complete context.
Can the AI handle tricky situations like angry clients?
Puppilot is trained to stay calm, empathetic, and professional. If a client is upset, the AI acknowledges their frustration and offers to connect them with a team member. It never escalates tension, makes promises it can't keep, or handles complaints that require human judgment. Your team always gets the full context when a call is transferred.
How do I know what calls the AI handled while I was busy?
Every call Puppilot handles is logged with a summary — who called, what they needed, what the AI did, and whether any follow-up is needed. You can review these in a simple call log dashboard or get a printed summary at the start of your shift. Nothing falls through the cracks.
Does Puppilot work with our scheduling system?
Yes. Puppilot integrates directly with most major veterinary practice management systems. When the AI books an appointment, it shows up in your schedule just like any other booking. When a client calls to reschedule, Puppilot checks your real-time availability and handles the change. You don't need to learn a new system or double-enter anything.