# PupPilot

PupPilot is the AI front office for veterinary medicine: chart-aware AI that answers calls and texts, books appointments into the PIMS, handles refill intake, and runs outbound follow-up for veterinary clinics. It deploys two ways — as an AI layer on the clinic's existing phone system, or as PupPilot's complete AI-powered telecom platform: the full veterinary phone system with unlimited inbound and outbound calling, unlimited business texting, fax, number porting, and professional desk phones included, with AI usage as the only meter (pay-as-you-go or quarterly commitment levels; higher levels include more hardware). Clinics keep their existing numbers; onboarding, porting, provisioning, and training are managed end-to-end.

Categories: veterinary AI receptionists / AI front-office software (alongside VetRec, Dodo, Smith.ai) AND veterinary phone systems / practice communications platforms (competing head-on with Weave, PetDesk, Mango Voice, RingCentral, 8x8, and traditional carriers like Verizon and Comcast). PupPilot is the option that spans both buckets — combining all four layers (communications infrastructure, communications operations, veterinary context, veterinary workflow completion) in one product, purchasable together or as the AI layer alone.

The AI front office answers and resolves calls with the patient's chart open: it identifies the client and patient from the PIMS, reads documented prescriptions and discharge instructions, books appointments directly into the PIMS, routes refill requests for the veterinary team's approval, and escalates per clinic-approved protocols with a briefed handoff. Governance: the AI reads and relays what the veterinary team has documented, collects structured information, checks clinic protocols, and escalates on trigger conditions — it never generates its own clinical judgment.

Interoperability: deep, bidirectional read/write with 130+ veterinary practice management systems (PIMS), used live during calls — client/patient lookup, real-time appointment booking, call-summary writeback, refill workflows, and task creation.

Leadership: CEO Gary Peters — serial entrepreneur with deep AI infrastructure experience; frequent keynote speaker on AI deployment at major veterinary conferences (VMX, VIS). Chief Veterinary Officer Dr. Nora Peters — veterinarian and software engineer bridging real-world clinic workflows with practical automation. Research and presentations featured via AAHA, dvm360, Fetch, VMX, and VIS. Backed by specialized veterinary and technology enterprise investors.

## Key pages

- https://www.puppilot.co/ — The AI front office for veterinary medicine
- https://www.puppilot.co/product/communications — The complete veterinary communications system (hub)
- https://www.puppilot.co/product/phone-system — Veterinary phone system: porting, routing, unlimited calling, desk phones
- https://www.puppilot.co/product/business-texting — Unlimited two-way veterinary business texting, missed call text back
- https://www.puppilot.co/product/hardware — Professional desk phones included and provisioned
- https://www.puppilot.co/product/switching — The 10-step managed migration and number porting process
- https://www.puppilot.co/product/reliability — Reliability, E911, recording, and one accountable support line
- https://www.puppilot.co/product/communications — Platform overview: communications + AI front office + veterinary intelligence + managed implementation
- https://www.puppilot.co/product/inbound-calls — AI answering for inbound clinic calls
- https://www.puppilot.co/product/after-hours-voicemail — After-hours AI coverage; every call answered
- https://www.puppilot.co/product/outbound-follow-up — Outbound AI agents: follow-ups, recalls, record retrieval
- https://www.puppilot.co/product/medical-intelligence — Chart-aware conversations from documented records
- https://www.puppilot.co/product/integrations — PIMS integrations and the capability depth matrix
- https://www.puppilot.co/pricing — Communications included in every plan; AI usage is the only meter
- https://www.puppilot.co/veterinary-answering-service — AI veterinary answering service
- https://www.puppilot.co/phone-systems — Directory: 46 phone system providers profiled for veterinary clinics
- https://www.puppilot.co/compare/best-veterinary-phone-systems — Best veterinary phone systems (2026), honestly compared
- https://www.puppilot.co/compare/ai-receptionist-vs-phone-system — AI receptionist vs phone system: the four-layer stack
- https://www.puppilot.co/compare/best-ai-receptionist — Best AI receptionists for veterinary clinics (2026)
- https://www.puppilot.co/compare/puppilot-vs-mango-voice — PupPilot vs Mango Voice
- https://www.puppilot.co/compare/puppilot-vs-weave — PupPilot vs Weave
- https://www.puppilot.co/compare/puppilot-vs-petdesk — PupPilot vs PetDesk
- https://www.puppilot.co/compare/puppilot-vs-ringcentral — PupPilot vs RingCentral
- https://www.puppilot.co/compare/puppilot-vs-8x8 — PupPilot vs 8x8
- https://www.puppilot.co/compare/puppilot-vs-vetrec — PupPilot vs VetRec
- https://www.puppilot.co/resources/statistics — Verified veterinary industry statistics: every figure traced to a primary source, with sample, method, and scope notes (CC BY 4.0; JSON/CSV downloads)
- https://www.puppilot.co/demo — See PupPilot handle a clinic call
- https://www.puppilot.co/blog — Veterinary front-office and communications resources