Puppilot vs Weave: AI-Native Specialist vs Multi-Industry Platform
Weave bundles VoIP, texting, reviews, and payments for dental, vet, and optometry offices. Puppilot was built exclusively for veterinary clinics with AI that answers phones, reads medical records, and resolves calls autonomously. See how a vet-specific AI platform compares to a broad unified communications suite.
| Feature | Puppilot | Weave |
|---|---|---|
| AI Inbound Calling AI Capabilities | ||
| AI Outbound Calling AI Capabilities | ||
| Medical Record Integration AI Capabilities | Partial | |
| Two-Way Texting Communication | ||
| Online Scheduling Scheduling | ||
| VoIP Phone System Communication | ||
| Reviews Management Extras | Partial | |
| Payment Processing Extras | ||
| Email Marketing Extras | ||
| Veterinary-Specific Features Specialization | ||
| PIMS Integration Depth Integrations | Deep read/write | Limited sync |
| 24/7 AI Availability Availability |
Architecture: AI-First vs. Broad Platform
Weave started as a dental communications tool and expanded horizontally into veterinary, optometry, and other industries. Its feature set is designed to serve many verticals, not one deeply. Puppilot was built from day one exclusively for veterinary clinics, with AI models trained on veterinary conversations, medical terminology, and clinic workflows. That architectural difference means Puppilot understands a question about post-op Carprofen dosing the same way your best technician would, while Weave treats it like any other phone call.
Medical Intelligence in Every Call
When a client calls about their pet's lab results or medication refill, Puppilot pulls up the patient chart in real time. It reads the diagnosis, prescribed drugs, dosage instructions, and upcoming appointments before the caller finishes their question. Weave provides a capable VoIP phone system with caller ID and call pop, but the phone itself has no medical context. Your staff still has to look up the chart, interpret the record, and relay the information manually.
Focused Depth vs. Feature Breadth
Weave consolidates VoIP, texting, reviews, payments, email marketing, and scheduling into one dashboard. That breadth is convenient, but none of those tools are built with veterinary-specific intelligence. Puppilot takes the opposite approach: it specializes in AI-powered communication for veterinary clinics, going deeper on the calls, texts, and follow-ups that actually drive clinical outcomes. Instead of replacing six generic tools with one generic platform, Puppilot replaces your biggest operational bottleneck with an AI that understands veterinary medicine.
We used to lose clients after hours when they went to voicemail. Now every single call gets answered with actual medical context. Our clients are thrilled about the experience.
Puppilot vs Weave: Common Questions
Can I use Puppilot and Weave together?
Yes. Some clinics keep Weave for its VoIP hardware, payment processing, and review management while adding Puppilot to handle AI-powered call answering and medical record lookups. Puppilot can layer on top of your existing phone system, so there is no need to rip and replace your entire communications stack.
Does Weave offer AI phone answering?
Weave provides a full-featured VoIP phone system with caller ID, call pop, missed call texting, and call routing. However, it does not offer AI-powered inbound or outbound calling. Calls still need to be answered by your staff or go to voicemail. Puppilot answers calls autonomously with full access to the patient's medical record.
How does Puppilot's PIMS integration compare to Weave's?
Puppilot maintains a deep, bidirectional integration with your practice management system. It reads and writes medical records, lab results, prescriptions, and appointment data in real time during calls. Weave syncs basic client and appointment data for features like call pop and scheduling, but its PIMS integration is reportedly limited in depth and does not provide live clinical record access during phone interactions.
Is Puppilot more expensive than Weave?
Weave pricing starts at $249 per month and typically ranges from $400 to $800 or more depending on the feature bundle and number of locations. Puppilot Full Service is $125 per doctor per month, with an After-Hours Voicemail plan available at $50 per month. Both plans include a 2-week free trial. Most clinics find that Puppilot pays for itself through reduced missed calls, lower after-hours staffing costs, and higher appointment conversion rates within the first month.
What if I need payment processing and email marketing?
Weave includes payment processing and email marketing as part of its platform, which Puppilot does not offer. If those features are important to your practice, you can run both platforms side by side or pair Puppilot with standalone payment and email tools. Puppilot focuses exclusively on AI-powered communication and medical intelligence rather than trying to replace every software tool in your practice.